4. Please send the package via insured UPS or insured Parcel Post. This protects you in
case the item is damaged or lost in transit.
Returns for refund must be made within 10 days of receiving your order.
Simply enclose a
note in the return, specifying what you would like done. You don't
need a return authorization number in this case.
Send to the above address.
Since we make our shearling coats
especially for your order, we do ask for the opportunity to correct any sizing problems by
making alterations or exchanging it for a different size or style.
Also, we do not accept returns on coats that have been special ordered and
deviate from the style, as it's offered on our web site. For
instance, if you order a different color then the style is offered in, on
the web site, this would be considered a special order. Another
example would be, if you ordered a coat and had it made longer or shorter
then the length stated on the web site. This doesn't mean that if
you provided us with measurements to make a coat for you, that you can't
return it. Many times, these measurements are just used to determine
the correct size needed.
Returns for refund must be made within 10 days of receiving your order,
unless you make special arrangements with us. If you want to place an
order now, that's for a Christmas present, simply speak with customer
service or send an
email to us
with the order number and we'll mark your order with an extended return
time. Christmas orders that have received an extended return time by
special arrangement, must be received back by us by December 31 in order
to receive a refund.